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FAQ

If you have a question that is not listed, please contact us.

What are the system requirements?
  • A desktop or laptop computer running Microsoft® Windows 2000/XP/Vista
  • A USB port (1.0/1.1 works, 2.0 recommended)

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What information can I store on an EmergeTag™?

The EmergeTag™ can hold all of your personal health information including emergency contacts, physicians, medical insurance, current medications, allergies and past surgeries and more. Simply fill in as much or as little information as you need.

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Can I save a backup copy of my emergency information?

Yes, simply click on the "Backup My Data" button on the home screen of the EmergeTag™ software and choose a location on your hard drive to save the backup. That's it. Restoring your information is just as easy. Just click the "Restore My Data" button and locate the backup file on your computer.

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Can I update or change my information later?

You can change your information whenever an update is needed. Just plug it into your computer, enter your new information and save it.

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What happens if I accidentally erase my information or the software?

If you accidently erase your information, simply restore it from a backup file that you have previously saved to your computer. If your entire drive gets erased (including the EmergeTag™ software) you'll need to return your EmergeTag™ to us so that we can reload the software.

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What emergency services can use the EmergeTag™ device?

Any emergency service with access to a PC or laptop running Windows can use them. Many ambulance, rescue and police vehicles have laptop computers on-board and more are being equipped with them everyday.

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Can my doctor access my EmergeTag™?

Yes. Most doctors offices have PC compatible computers with USB ports. Your doctor can even update your medical information for you. You can also copy and print out your information to take with you when seeing a new physician to make it easier to fill out their forms.

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Can I put a "Do Not Resuscitate" order on my EmergeTag™?

Because different states have different requirements, we do not include DNR orders or Advance Directive (Living Will) forms as part of the EmergeTag™ software. If you have an Advanced Directive form or a DNR order signed by your doctor you may list it in the "Important Note" field on the General Information page. Also indicate the location of the actual order form and the name and contact information of the physician that signed it. You can also scan a copy and save it to your EmergeTag™ in the Document Manager.

Please contact your primary care physician, local hospital or health department for information about DNR orders and Advanced Directive forms.

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What if the program doesn't start automatically?

If your computer does not automatically launch the software, it may have the auto-run feature disabled. Simply follow these steps to run the program:

  • Click on the Start button and then choose "My Computer"
  • Click on the EmergeTag™ icon
  • Double-Click on "EmergeTag.exe"

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